Service 03 / 8Daily Scorecard Performance
Scorecard
Every scorecard metric reviewed daily, every recurring defect traced to the driver and route behind it, and a written summary in leadership's hands the same day — the measurement layer both dispute services work from.
Daily Scorecard Workflow
How it runs, day after day
- 1
Step 01
Review Core Metrics
CDF, DSB, POD, DA Controllable, Pickup Success and Safety metrics reviewed daily.
- 2
Step 02
Trace Recurring Trends
Recurring trends reviewed with each driver, with documented acknowledgment.
- 3
Step 03
Report to Leadership
Daily leadership summary prepared covering dispute volume, success rate and coaching completion.
Targets we hold ourselves to
Service KPIs
These are the standards the scorecard work is held to, not results already banked — every one of them is checked in the daily summary that reaches your leadership.
- Dispute turnaround
- Daily
- Coaching completion
- 100%
- Documentation accuracy
- 100%
- Leadership reporting
- Daily
Scorecard scope of work
What’s included
- Daily review of CDF, DSB, POD, DA Controllable, Pickup Success and Safety metrics
- Recurring defects traced to the driver and route behind them
- Structured driver coaching with documented acknowledgment and follow-up
- Daily, weekly and monthly reporting on dispute volume and recurring defects
Also consider
Related services
See Scorecard in your operation
We’ll walk through your current process and show exactly where we plug in.